Award-Winning

Call Center, Customer Experience, Leadership, and Culture Consultants

Proven to lift performance through employee engagement

CREATE

A culture where engagement is intentional and success is inevitable.

ALIGN

The actions & behaviors of an empowered workforce with your mission, vision & values.

ACHIEVE

Improved bottom-line results in individual and company performance.

"I have employed Adam's 'Culture Creation' practice to successfully launch a new operation within another organization.

Adam is a leader, innovator, and teacher with a clear vision of how to move any organization forward successfully."

Cindy Brohammer

Manager Customer Centricity, Anthem

Ready to integrate a simple framework with proven strategies that reliably creates a culture of engagement?

Developed over 30 years of hands-on experience in F500s and other diverse operational environments, the 'Cs to Success' method provides a reliable and scalable approach to creating a culture of engagement that optimizes performance and employee satisfaction, without sacrificing what makes each company unique.

The framework allows for a tailored approach that considers the unique needs and dynamics of each organization, creating a culture that not only engages employees but also drives sustainable success.

Want to implement a proven system recognized as a best practice for creating high employee engagement?

The 'Cs to Success' method has been recognized by Gartner’s Corporate Executive Board as a best practice for managing and retaining highly effective employees.

One notable success story is its implementation in a Fortune 500 company, where operationalizing all of the 7 Cs led to record-breaking company performance for five consecutive years.

This method has helped numerous organizations navigate complex challenges, such as mergers and national expansions, by aligning their cultures and optimizing operational performance

FEATURED BY:

Meet the
Cs to SUCCESS Culture System Creator

ADAM BOELKE

The Cs to Success™ is a scalable program developed and field tested through trial and error by the Alignment Advantage Group's Founder and Managing Partner, Adam Boelke, an award-winning former VP of Operations with over 30 years of experience leading global call center operations for Fortune 500 companies and others, directly responsible for as much as $1.25B in revenue, 195M+ calls a year, and 2700+ team members.

He has built 10 multi-site global customer and technical support organizations from the ground up, with centers throughout the U.S., Philippines, Mexico & Europe, and is industry-recognized as an expert in leadership, customer service & satisfaction, employee retention & engagement and optimizing individual & company performance.

Adam has been vetted and selected by LinkedIn as a 'Top Voice' in leadership, culture and customer service, is a regular contributor to Call Centre Helper Magazine, the award-winning Contact Center and Customer Experience best-practices magazine with over 100k readers, an Academy Member and regular contributor to the best practices organization, CCNG, and a sought after keynote speaker on the subjects of leadership & culture, customer experience and performance.

"An exceptional leader who implemented a beautiful culture.

Trust me - Hire ADAM, thank me later“

- Stephanie H., MBA, Lockbox

Signature Training & Coaching

LEADERSHIP TRAINING FOR EFFECTIVELY LEADING IN TODAY'S WORLD

Elevate Your Leadership & Transform Your Culture

With Proven and Executable Strategies

'EXPLORING THE 7Cs' COURSE

LEARN HOW TO IMPLEMENT

THE PROVEN 'Cs to SUCCESS' METHOD

SELF PACED ONLINE COURSE

  • 49 lessons within 5 hours

    of video instruction packed with executable strategies and guides for leading in today's complex hybrid world

  • 50+ page workbook

  • 5 free bonuses including Mission, Vision & Values Statement builders

LIVE MASTERMIND CLASS

AN ELITE LEADERSHIP EXPERIENCE

Combine this powerful online course with 8 weeks of live coaching sessions

  • The powerful online course PLUS:

  • Live 90-minute coaching sessions with a 30+ year F500 VP-level leader each week for real-time support

  • Cohort-Style Mastermind - learn with an exclusive network of ambitious leaders collaborating and executing transformational change together

EXECUTIVE COACHING

LEADERSHIP COACHING FOR ALL LEVELS

  • Convenient virtual sessions via Zoom

  • Exclusive customized coaching unique to your world

  • Proven operational strategies and advice with senior leaders

  • 100's of company leaders coached from new Supervisors to CEOs

  • Multi-session discounts available

CULTURE CHATS

A QUICK LEADERSHIP TEAM 'PULSE CHECK' USING THE Cs to SUCCESS
  • An affordable, highly interactive 'Lunch & Learn' session for your direct team

  • Anonymous polling software used to encourage candor and insights

  • Professionally facilitated discussion

DEDICATED COMPANY TRAINING

'EXPLORING THE 7 CS'

TEAM TRAINING

  • Live 2-day leadership team training

  • Available virtual or on-site

  • Customization available

'EXPLORING THE 7 CS'

DEDICATED MASTERMIND CLASS

  • 8 week mastermind class exclusive to your leadership team

  • Multi-seat licensing available

CULTURE CREATION

EMPLOYEE ONBOARDING

(TRAIN THE TRAINER)

The Perfect Onboarding Workshop to:

  • Create employee connection, commitment & ownership to your Mission, Vision & Values

  • Create accountability and Tone from the Top

  • Fun & Interactive

COMPASS CREATION

CREATING YOUR MISSION & VISION

(FACILITATION)

A facilitated leadership workshop to:

  • Create your Mission, Vision, Values & Foundational Beliefs

  • We facilitate so you can actively participate

“Adam was instrumental in proposing and leading several operational initiatives focused on optimizing performance & building strong employee engagement. He worked effectively through silos while optimizing the organization‘s KPI‘s."

- Nico Ospina., MCM, MD, PHR, Southern California Edison & former COO, Home Alliance

Custom Consulting Services

CULTURE CONSULTING & ASSESSMENTS

Employee Retention, Engagement & Alignment

Scalable Solutions to Improve:

  • Attrition & Onboarding

  • Employee Engagement & Commitment

  • Performance & Profits

  • Costs & Efficiency

  • Innovation & Growth

  • Customer Satisfaction & Loyalty

  • Accountability & Alignment

  • Leadership Development

  • Builds Trust & Bridges Silos

CALL CENTER PERFORMANCE

& CUSTOMER LOYALTY

CONSULTING

30+ Years Award-Winning Operations Expertise

Scalable Solutions to Improve:

  • Call Center Optimization & Efficiency

  • Agent Performance

  • Sales & Retention

  • Workforce Management & Recruiting

  • Customer Effort, Customer Experience & Loyalty

  • Customer Journey

  • Process Alignment

  • Quality Assurance & Training

  • KPIs, Metrics, Reporting & Analytics

  • Tools & Technology

"Kudos for the great job on your presentation at the Vegas CX Expo! Your emphasis on employee engagement and the specific actions steps (7 Pillars) that leaders can take were invaluable.

Keep up the great work!“

- Jean-Pierre Dumas

Senior Vice President Customer Retention, Altice & former Vice President of Call Center Operations, Spectrum

SIGNATURE

KEYNOTES:

If you've got employees or customers,

these talks are for you!

Whether its improving your customer experience (CX) or your employee experience (EX), it all comes down to people.

Success is not a goal, it's a result!

These presentations teach leaders how to proactively optimize performance and customer loyalty through a culture of engagement.

EXPLORING THE 7Cs

FOR LEADERS AT ALL LEVELS

TO IMPROVE THE EMPLOYEE EXPERIENCE

THE LAST MILE IN CX

FOR GENERAL SESSION & LEADERS

TO IMPROVE THE CUSTOMER EXPERIENCE