Making the World a Better Place to Work

Aligned & Successful Companies Come From Aligned & Successful Employees

Our Purpose:

Our purpose is to 'make the world a better place to work' by helping leaders optimize performance through an inspired culture of purpose and engagement.

Experts in Lifting Performance

What Is the Alignment Advantage?

Setting Your Culture Continuum in Motion

Helping Leaders Create Clarity To Achieve:

An Intentional Culture

A sustainable culture aligned with your Vision, Mission and Values.

An Empowered High Performance Team

Feel the power of alignment across the enterprise with teams whose decisions, actions and behaviors are aligned with your Key Objectives.

An Engaged Workforce

Employees who feel ownership and pride in their accomplishments.

A Motivated Workforce

Innovating employees that Increase efficiencies and improves company performance.

A Consistent Leadership Team

Driving a culture of High Accountability and High Trust to lift performance, reduce politics and create a climate consistent with the culture you desire..

Improved Customer Satisfaction & Loyalty

A great Customer Experience begins with a great Employee Experience.

MEET OUR FOUNDER

Get to know

ADAM BOELKE

FOUNDER & MANAGING PARTNER

LinkedIn 'TOP VOICE'

LEADERSHIP, CULTURE & CUSTOMER SERVICE EXPERT

CREATOR OF THE Cs OF SUCCESS SYSTEM

CONSULTANT | COACH | TRAINER | SPEAKER

"A superb manager who operates with high integrity and produced significant results“

Barbara Boyarsky

VP & GM (Ret.), American Water

ADAM BOELKE

AWARD-WINNING

VICE PRESIDENT OF OPERATIONS

Adam is a former VP of Operations and has over 30 years of experience leading global call center operations for Fortune 500 companies and others, directly responsible for as much as $1.25B in revenue, 195M+ calls a year, and 2700+ team members.

He has built 10 multi-site global customer and technical support organizations from the ground up, with centers throughout the U.S., Philippines, Mexico & Europe, and is an industry-recognized expert in leadership & management, customer service & call center operations, employee retention & engagement and optimizing individual & company performance.

He has worked with some of the world’s biggest brands including MCI, American Water & American Water Resources, Western Union, Liberty Mutual Insurance, UPS, Diners Club International, AST Computers, Compaq Computers, 3 Com, USRobotics, Quill.com, Porch Group, Corix, Southwest Water, APAC and ABC Corporate Services.

A Trusted Leadership Advisor

LinkedIn Top Voice

Adam has been vetted and selected by LinkedIn as a 'Top Voice' in leadership, culture, customer service, and performance.

Only 300 LinkedIn Top Voices are awarded each year after being hand-selected by LinkedIn’s Editorial team.

There are currently only about 900 Top Voices are within North America.

Contributing Writer

Call Centre Helper Magazine

A regular contributor to Call Centre Helper Magazine, the award-winning Contact Center and Customer Experience best-practices magazine with over 110k readers.

CCNG

Adam's an Academy Member with CCNG, the best practices trade organization and a regular contributor to both articles and monthly townhall presentations.

Contributing Member

CX Accelerator

A non-profit community that exists to equip, encourage, and connect Customer Experience professionals at every stage of their career journey.

Support Driven

A community dedicated to Customer Support as a career.

Transformational and actionable Leadership,

Culture & Customer Loyalty advice from someone who has actually done it.

Real World Experience

Whether you're leading a new team or starting one from scratch, getting it right from the start saves you time and spares you the pain of trial and error, which is more crucial now than ever.

"If you want to know the path ahead,

ask those coming back."

Ancient Chinese Proverb

Turn Decades Into Days

LET'S CONNECT!

Say Hi on LinkedIn

Follow Adam for insightful and actionable posts on Leadership, Culture, Optimizing Performance, and Driving Customer Satisfaction & Customer Loyalty.

Be Sure to 'Click the Bells' in the top right corner of Adam's LinkedIn Profile to never miss a post!