SPEAKING
Transformative Voice in Culture and Customer Experience
Award-winning expert shares insights to revolutionize your leadership strategy, invigorate organizational performance, and elevate employee engagement.
Actionable Leadership Insights from an Industry Luminary
Gain practical, impactful advice from a recognized 'Top Voice', empowering leaders to navigate challenges and inspire teams to thrive.
"Adam is a fantastic speaker and delivered a high-value presentation at SD Expo 2024!
His topic, "Integrate 7 Culture Principles Proven to Optimize Performance,"
really resonated with attendees, and his session received multiple positive reviews, highlighting the impactful insights he shared about engagement and onboarding strategies.
I'm so glad he brought his expertise to our event, and
we would welcome him back to speak anytime!"
- Lizzie Keiper, Director of Events, Support Driven Expo
Signature Speaking Topics
Adam's Most Requested Speeches:
(All Speeches are completely customized to your audience, theme & goals)
Exploring the 7 Cs:
Elevating Employee Experience
for Peak Performance
How to lift Company Performance
by lifting Employee Engagement
The 'Last Mile' in CX:
Transforming Customer Experience through Core Leadership Principles
How to lift CX through alignment and accountability across your organization
Topic #1
Exploring the 7 Cs:
Elevating Employee Experience
for Peak Performance
Integrate 7 Culture Principles Proven to Optimize Performance
TOPIC OVERVIEW:
Unleash the potential of your workforce with the 7 Culture Principles Proven to Optimize Performance within the Cs of Success culture system, designed for leaders at all levels.
Discover how enhancing the employee experience fuels company performance, proving that success transcends goals and manifests as a natural outcome of a thriving work environment.
AUDIENCE TAKEAWAYS:
How to utilize an intentional culture to lift company performance.
How to decrease daily fire drills by operationalizing employee engagement.
Topic #2
The 'Last Mile' in CX:
Transforming Customer Experience through Core Leadership Principles
TOPIC OVERVIEW:
Revolutionize your customer interactions and drive accountability across your organization with this powerful keynote.
Learn why the journey to exceptional customer experience lies in embracing a 'village' mentality, viewing every interaction as an opportunity, and recognizing the pivotal role of employee experience.
Gain insights into leveraging customer effort as a strategic advantage to boost satisfaction, loyalty, and profits.
AUDIENCE TAKEAWAYS:
How to create alignment & accountability for CX across your organization.
How to integrate the Core Leadership Principles that lift Customer Loyalty.
"Kudos for the great job on your presentation
at the Vegas CX Expo!
Your emphasis on employee engagement and the specific actions steps
(7 Pillars) that leaders can take were invaluable. Keep up the great work!'
- Jean-Pierre Dumas, Senior Vice President Customer Retention, Altice & former Vice President of Call Center Operations, Spectrum
Fully customized presentations based on your audience, goals and theme!
In Person or Virtual!
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